Refund and Return Policy

Thank you for shopping with us at Novaparts. We value your satisfaction and want to ensure that you have a positive experience with our products. Please review our refund and return policy below.

Refund Policy
Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
We will arrange for the return of the item, and upon inspection, a refund or replacement will be issued at your preference.
Incorrect Items Received:

If you receive an incorrect item, please notify us within 7 days of receiving the product.
We will provide instructions for the return, and upon verification, we will send the correct item or issue a refund.
Unsatisfactory Performance:

If you are unsatisfied with the performance of a product, please contact us within 30 days from the date of purchase.
We may offer a refund or exchange, subject to the return of the product in its original condition.

Return Policy
Returns Eligibility:

To be eligible for a return, the item must be unused and in the same condition as you received it.
The item must be in the original packaging.
Return Process:

To initiate a return, please contact our customer service team which shows on page https://nova-parts.com/contact-us.
We will provide you with instructions on how to return the item.
Return Shipping:

Customers are responsible for return shipping costs unless the return is due to our error (e.g., a damaged or defective item).
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Refund Processing Time:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed promptly, and a credit will automatically be applied to your original payment method.

Exclusions
Please note that the following items are not eligible for return or refund:

Consumable products (e.g., oils, fluids) that have been opened or used.
Items not in their original condition or missing parts for reasons not due to our error.

Contact Us
If you have any questions or concerns regarding our refund and return policy, please contact us at https://nova-parts.com/contact-us.

This refund and return policy is effective from 1st Jan, 2024 and may be updated periodically. Please check our website for the latest version.